Support
We're here to help.
Get in Touch
For questions about your account, training plan, subscription, or anything else, reach out to our team directly. We typically respond within 24 hours.
support@stateofstride.comCommon Questions
Subscription & Billing
Manage your subscription through your device's app store settings. On iOS, go to Settings → Apple ID → Subscriptions. On Android, open Google Play → Payments & Subscriptions.
Watch Connectivity
Your Apple Watch or Wear OS device syncs automatically when your phone app is open. If your watch shows "offline," open the phone app and wait a few seconds for the connection.
Training Plans
Your plan adapts based on your assessment and training history. Complete the initial assessment to receive your first personalized plan. Plans progress through base building, development, peak, and taper phases.
GPS & Run Data
For best GPS accuracy, allow location access "While Using" and wait a few seconds for signal lock before starting your run. Your data is stored securely and never shared.
Account & Privacy
To delete your account and all associated data, email us at support@stateofstride.com. Read our full Privacy Policy and Terms of Service.
State of Stride v1.0.0